Privacy Policy
Elysium Collection Privacy Policy
1. Introduction
This Privacy Policy explains how Elysium Collection collects, uses, stores and protects
your personal information.
We are committed to protecting your privacy and handling your personal data
responsibly, transparently and in accordance with applicable data protection laws.
For the purposes of data protection law, Elysium Collection is the data controller of the
personal information we collect and use.
2. Information We Collect
We may collect and use the following types of personal information:
• Your name
• Email address
• Telephone number
• Postal address
• Booking or enquiry details
• Payment and billing information
• Marketing preferences
• Communication history
• Competition or promotion entry details
• Feedback, reviews or survey responses
• Website usage information, such as cookies, IP address, browser type and
device information
• Any other information you choose to provide to us
3. How We Collect Your Information
We may collect personal information when you:
• Make a booking or enquiry
• Visit one of our websites
• Sign up to our newsletter or marketing communications
• Enter a competition or promotion
• Contact us by phone, email, website form, social media or post
• Stay at one of our properties
• Leave a review or provide feedback
• Interact with our adverts or social media pages
4. How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Process and manage bookings
• Provide accommodation and related services
• Take payments and prevent fraud
• Contact you about your booking or stay
• Administer competitions, promotions or events
• Send marketing communications where you have opted in or where we are
otherwise legally permitted to do so
• Personalise your experience with Elysium Collection
• Improve our website, services and customer experience
• Manage reviews, feedback and complaints
• Comply with legal, regulatory and accounting requirements
• Protect our business, guests, staff and properties
5. Our Lawful Basis for Using Your Information
We will only use your personal information where we have a lawful basis to do so. This
may include:
Purpose
Responding to enquiries
Processing and managing bookings
Providing accommodation and guest
services
Lawful basis
Legitimate interests
Contract
Contract
Purpose
Lawful basis
Taking payment and preventing fraud
Sending marketing communications
Contract, legal obligation and legitimate
interests
Consent or legitimate interests, where
permitted
Administering competitions or promotions Contract and legitimate interests
Improving our services and website
Handling complaints or disputes
Complying with legal, tax or accounting
obligations
6. Marketing Communications
Legitimate interests
Legitimate interests
Legal obligation
We may send you marketing communications about Elysium Collection, including
news, offers, promotions and updates.
Where required by law, we will only send marketing communications if you have given
us your consent, such as by ticking an optional marketing opt-in box.
You can unsubscribe from marketing communications at any time by clicking the
unsubscribe link in our emails or by contacting us directly.
Withdrawing your consent will not affect the lawfulness of any marketing sent before
you unsubscribed.
7. Competitions and Promotions
If you enter a competition or promotion, we will use your personal information to
administer the competition, verify entries, contact winners and fulfil prizes.
Marketing consent for competitions will be optional and separate from entry, unless
otherwise legally permitted.
Entering a competition does not require you to sign up to marketing communications.
8. Sharing Your Information
We may share your personal information with trusted third parties where necessary,
including:
• Elysium Collection properties
• Booking and property management platforms
• Payment processors
• Email marketing providers
• Website hosting and analytics providers
• IT and system support providers
• Professional advisers, such as accountants, lawyers and insurers
• Regulators, authorities or law enforcement bodies where required by law
We only share personal information where necessary and appropriate.
9. International Transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we will take appropriate steps to ensure your personal information
is protected in accordance with applicable data protection laws.
10. How Long We Keep Your Information
We will only keep your personal information for as long as necessary for the purposes
for which it was collected, including to meet legal, accounting or reporting
requirements.
As a general guide:
• Enquiry data may be kept for up to 2 years
• Booking and transaction records may be kept for up to 6 years
• Competition entry data may be kept for up to 6 months after the competition
closes
• Winner details may be kept for up to 6 years where required for booking,
accounting or legal purposes
• Marketing data may be kept until you unsubscribe or withdraw consent
• Complaint or dispute records may be kept for up to 6 years
We may keep limited information where needed to respect unsubscribe requests or
comply with legal obligations.
11. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyse
website traffic, personalise content and support marketing activity.
Where required, we will ask for your consent before placing non-essential cookies on
your device.
You can manage your cookie preferences through your browser settings or any cookie
preference tool available on our website.
12. Your Rights
Under data protection law, you may have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Request transfer of your information to another provider
• Complain to the Information Commissioner’s Office
Some rights may not apply in all circumstances.
13. Security
We take appropriate technical and organisational measures to protect personal
information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure, and we cannot
guarantee absolute security.
14. Children’s Privacy
Our services, competitions and marketing communications are not intended for
children under 18.
We do not knowingly collect personal information from children for marketing purposes.
15. Links to Other Websites
Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of those websites.
You should read their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be made available on our website or provided on request.
17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal
information, please contact:
Elysium Collection
Email: marketing@elysium.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK
data protection regulator, if you are unhappy with how your personal information has
been handled.
1. Introduction
This Privacy Policy explains how Elysium Collection collects, uses, stores and protects
your personal information.
We are committed to protecting your privacy and handling your personal data
responsibly, transparently and in accordance with applicable data protection laws.
For the purposes of data protection law, Elysium Collection is the data controller of the
personal information we collect and use.
2. Information We Collect
We may collect and use the following types of personal information:
• Your name
• Email address
• Telephone number
• Postal address
• Booking or enquiry details
• Payment and billing information
• Marketing preferences
• Communication history
• Competition or promotion entry details
• Feedback, reviews or survey responses
• Website usage information, such as cookies, IP address, browser type and
device information
• Any other information you choose to provide to us
3. How We Collect Your Information
We may collect personal information when you:
• Make a booking or enquiry
• Visit one of our websites
• Sign up to our newsletter or marketing communications
• Enter a competition or promotion
• Contact us by phone, email, website form, social media or post
• Stay at one of our properties
• Leave a review or provide feedback
• Interact with our adverts or social media pages
4. How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Process and manage bookings
• Provide accommodation and related services
• Take payments and prevent fraud
• Contact you about your booking or stay
• Administer competitions, promotions or events
• Send marketing communications where you have opted in or where we are
otherwise legally permitted to do so
• Personalise your experience with Elysium Collection
• Improve our website, services and customer experience
• Manage reviews, feedback and complaints
• Comply with legal, regulatory and accounting requirements
• Protect our business, guests, staff and properties
5. Our Lawful Basis for Using Your Information
We will only use your personal information where we have a lawful basis to do so. This
may include:
Purpose
Responding to enquiries
Processing and managing bookings
Providing accommodation and guest
services
Lawful basis
Legitimate interests
Contract
Contract
Purpose
Lawful basis
Taking payment and preventing fraud
Sending marketing communications
Contract, legal obligation and legitimate
interests
Consent or legitimate interests, where
permitted
Administering competitions or promotions Contract and legitimate interests
Improving our services and website
Handling complaints or disputes
Complying with legal, tax or accounting
obligations
6. Marketing Communications
Legitimate interests
Legitimate interests
Legal obligation
We may send you marketing communications about Elysium Collection, including
news, offers, promotions and updates.
Where required by law, we will only send marketing communications if you have given
us your consent, such as by ticking an optional marketing opt-in box.
You can unsubscribe from marketing communications at any time by clicking the
unsubscribe link in our emails or by contacting us directly.
Withdrawing your consent will not affect the lawfulness of any marketing sent before
you unsubscribed.
7. Competitions and Promotions
If you enter a competition or promotion, we will use your personal information to
administer the competition, verify entries, contact winners and fulfil prizes.
Marketing consent for competitions will be optional and separate from entry, unless
otherwise legally permitted.
Entering a competition does not require you to sign up to marketing communications.
8. Sharing Your Information
We may share your personal information with trusted third parties where necessary,
including:
• Elysium Collection properties
• Booking and property management platforms
• Payment processors
• Email marketing providers
• Website hosting and analytics providers
• IT and system support providers
• Professional advisers, such as accountants, lawyers and insurers
• Regulators, authorities or law enforcement bodies where required by law
We only share personal information where necessary and appropriate.
9. International Transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we will take appropriate steps to ensure your personal information
is protected in accordance with applicable data protection laws.
10. How Long We Keep Your Information
We will only keep your personal information for as long as necessary for the purposes
for which it was collected, including to meet legal, accounting or reporting
requirements.
As a general guide:
• Enquiry data may be kept for up to 2 years
• Booking and transaction records may be kept for up to 6 years
• Competition entry data may be kept for up to 6 months after the competition
closes
• Winner details may be kept for up to 6 years where required for booking,
accounting or legal purposes
• Marketing data may be kept until you unsubscribe or withdraw consent
• Complaint or dispute records may be kept for up to 6 years
We may keep limited information where needed to respect unsubscribe requests or
comply with legal obligations.
11. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyse
website traffic, personalise content and support marketing activity.
Where required, we will ask for your consent before placing non-essential cookies on
your device.
You can manage your cookie preferences through your browser settings or any cookie
preference tool available on our website.
12. Your Rights
Under data protection law, you may have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Request transfer of your information to another provider
• Complain to the Information Commissioner’s Office
Some rights may not apply in all circumstances.
13. Security
We take appropriate technical and organisational measures to protect personal
information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure, and we cannot
guarantee absolute security.
14. Children’s Privacy
Our services, competitions and marketing communications are not intended for
children under 18.
We do not knowingly collect personal information from children for marketing purposes.
15. Links to Other Websites
Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of those websites.
You should read their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be made available on our website or provided on request.
17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal
information, please contact:
Elysium Collection
Email: marketing@elysium.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK
data protection regulator, if you are unhappy with how your personal information has
been handled.